Whistleblowing - cetin.bg
Whistleblowing
Submit a Signal
As a Whistleblower, You:
- May submit Signal anonymously without facing any consequences. However, you should remember if you do not leave your name, it may hinder the ability to effectively conduct an investigation and ask you for follow-up information. We encourage you to leave your name if it will help resolve the issue, and we assure you that your concerns will be handled confidentially and dealt with in a fair and balanced way.
- Are strongly encouraged to provide evidence to substantiate reported Signal, e.g. pictures, documents, emails, and/or recordings (but must be obtained in compliance with local laws and considering the risk of tipping-off). Where appropriate, the Ethics & Compliance Officer will support the evidence collection process. An investigation of unspecified wrongdoing or broad allegations may not be pursued without verifiable evidentiary support.
- Are highly recommended to submit Signals only:
- in good faith;
- based on reasonable grounds that all allegations are true; and
- without pursuing personal gains.
May submit Signal via the following internal Speaking Up and Whistleblower Hotline channels:
- Online Form above, additionally available at https://czcetin.sharepoint.com/sites/CETIN-BG-Intranet);
- E-mail to compliance@cetinbg.bg;
- Official Form for registering a Signal under the national Whistleblowing Act using the template approved by the Personal Data Protection Commission (PDPC, sent to the above e-mail address);
- Phone call to the Ethics & Compliance Officer at +359895400990;
- Personal meeting with the Ethics & Compliance Officer after prior arrangement at the above e-mail address or phone number (the meeting will take place at CETIN’s management address: Sofia, 1766, Mladost district, Mladost 4 residential area, Business Park Sofia, Building 6); or
- Letter addressed to the Ethics & Compliance Officer (sent to CETIN’s management address). The letter to be marked as “Confidential”.
To quickly prevent breaches or mitigate their negative consequences, CETIN encourages the priority submission of Signals through the internal channels.
- May submit Signal via the external Whistleblowing channel of the PDPC: by email to whistleblowing@cpdp.bg using the official form; by letter to sent to PDPC’s management address: Sofia, 1592, 2 Prof. Tsvetan Lazarov Blvd.; on site at the CPDP management address.
Whistleblowing Policy
For us, CETIN Bulgaria, transparency and ethical conduct are at the heart of our operations.
Our Whistleblowing Policy is a testament to our commitment to fostering a culture of integrity and accountability.
Our Whistleblowing Policy serves as a crucial mechanism for employees, contractors, and stakeholders to report any observed or suspected misconduct, fraud, or ethical breaches within the organization.
We believe that creating a safe and confidential avenue for reporting is essential in maintaining a workplace where everyone feels empowered to Speak Up without fear of retaliation.
By implementing the Whistleblowing Policy, we aim to strengthen the foundation of trust within our organization, foster a culture of openness, and uphold the highest standards of ethical conduct.
At CETIN Bulgaria, we believe that integrity is not just a value – it's the essence of who we are.
Key Features
Confidential Reporting
We prioritize confidentiality, providing secure channels for individuals to report concerns without the fear of reprisal. This ensures that whistleblowers can come forward with confidence, knowing that their identities will be protected.
Clear Reporting Procedures
Our policy outlines straightforward reporting procedures, making it easy for individuals to submit their concerns. We've streamlined the reporting process to encourage timely and effective communication.
Non-Retaliation Assurance
We are committed to protecting whistleblowers from any form of retaliation. Our policy includes robust measures to safeguard those who report in good faith, emphasizing our dedication to creating a supportive environment for ethical disclosures.
Thorough Investigation Protocols
Each report received will be subject to a thorough and impartial investigation. Our organization is dedicated to taking all necessary steps to address reported issues promptly and appropriately.
Regular Training and Awareness Programs
To ensure that all members of our organization are well-informed about the Whistleblowing Policy, we conduct regular training sessions and awareness programs. This proactive approach reinforces our commitment to transparency and encourages a collective responsibility for ethical behavior.
For more information, please consult CETIN Bulgaria’s Code of Conduct and Whistleblowing Policy. (here the links to the documents, which are already on the website)